Refund policy

1. REFUND POLICY

RETURN & REFUND POLICY

01. THE GUARANTEE & ELIGIBILITY FOR DIRECT FINANCIAL REFUNDS At Zenlora, we prioritize your satisfaction. If our system does not meet your expectations, we offer direct financial refunds without forcing you to immediately ship the unit back, PROVIDED that you establish legitimate grounds for a system failure within the strict deadlines specified below.

  • Strict 30-Day Limitation: Any claim for a financial refund or systemic issue must be officially submitted within exactly 30 calendar days from the date of delivery (confirmed by the carrier tracking data). Once this 30-day window has expired, the purchase is legally finalized, and the product is considered fully accepted in perfect working condition. No claims, technical reports, or refund requests will be accepted, processed, or evaluated under any circumstances after day 30.

  • Irrevocable Waiver of Late Claims: By completing a purchase on our store, the customer explicitly agrees that waiting more than 30 days to report a supposed issue or change of mind constitutes a total forfeiture of any refund rights. Retroactive claims based on delayed evaluations ("I just opened it today", "I only noticed the issue after 5 weeks") are strictly invalid.

To initiate a direct money-back request within the valid 30-day window, the customer must submit a bulletproof verification file via email to zenlora.official@gmail.com. We do not issue refunds based on personal opinions, buyer's remorse, or unverified text claims. Your request will only be evaluated if it includes all of the following:

  • Mandatory Photographic Evidence: You must provide a minimum of 4 high-resolution, unedited photographs from distinct angles, clearly showing the product and the exact visible issue or defect.

  • Mandatory Video Demonstration: You must attach an uninterrupted, high-definition video clip (minimum 30 seconds in length). The video must clearly show the setup of the Zenlora unit, its power/activation sequence, and explicitly demonstrate the reported performance flaw or system failure in real-time under correct operational conditions.

  • Detailed Technical Specification Report: A comprehensive, written statement (minimum 150 words) detailing the exact nature of the problem, when it occurred, and how the system failed to perform. General remarks such as "I am not satisfied", "I don't need it anymore", or "It simply doesn't work" are legally invalid and will cause immediate, automated rejection of your claim.

If any of these 3 components (Photos, Video, 150-word Technical Report) are missing, or if the request is submitted after the 30-day post-delivery deadline, the ticket will be permanently closed and no refund will be issued under any circumstances.

02. BANKING DISPUTE & CHARGEBACK NOTICE By purchasing from Zenlora, you acknowledge and agree to abide by this Refund Policy and our official dispute resolution process. Initiating a bank chargeback (dispute) without first submitting the mandatory video/photographic verification within the 30-day period, or after the 30-day policy window has expired, may be considered inconsistent with this agreement. Zenlora will submit this clear, mutually agreed policy along with the carrier delivery confirmation to the merchant bank to support the merchant's position during the bank's independent review process.

* 03. REGIONAL JURISDICTION & EU/EEA CONSUMER NOTICE: This specific 30-day conditional verification policy and the non-return financial refund structure primarily govern transactions executed within the United States, Canada, and other non-EU/EEA jurisdictions. If you are a consumer residing within the European Union (EU) or the European Economic Area (EEA), alternative regional consumer protection laws and statutory cancellation rights apply to your purchase in accordance with EU Directive 2011/83/EU. Customers exercising their statutory EU rights should contact us directly at zenlora.official@gmail.com to initiate the standard compliance framework. Non-EU/EEA orders remain strictly bound by sections 01 and 02 of this policy.*